Policies and Procedures

Student  Handbook

The ACP Student Handbook provides essential information on courses, fees, admission, support services, living in Australia, quality education, staff expertise, and pathways to further education.

Course Credit and RPL
Policy

The document outlines ACP's policy for recognising prior learning and granting course credit, including assessment processes, credit acceptance criteria, and reporting requirements.

Complaints & Appeals
Policy

The Complaints and Appeals Policy for ACP details procedures for handling complaints and appeals from enrolled and prospective overseas students to ensure fair treatment, including a checklist, a form, and contact information.

Student Support and Welfare Policy

The ACP Student Support Policy in Australia provides academic and counseling services, safety measures, and more to international students. It features a Student Support Officer, free services, and information on medical centers, legal aid, and emergency contacts.

Qualification Issuance Policy 

This document details Australian College of Pioneers Pty Ltd's (ACP) policies for issuing Qualifications and Statements of Attainment, ensuring compliance with the *Standards for RTOs 2015*, the *AQF*, and the *National Code 2018*.

Transition Policy and Procedures

This document outlines the policy for managing transitions from superseded or deleted training packages and expired courses, including arrangements to 'teach-out' affected learners, in compliance with Standard 1 (Clauses 1.26-1.27) of the *Standards for RTOs 2015*.

Deferment Suspension & Cancellation Policy

This document outlines Australian College of Pioneers Pty Ltd’s (ACP) process for assessing, approving, and recording deferments, suspensions, or cancellations of overseas student enrolments. It complies with the ESOS Act, Standard 9 of the *National Code 2018*, and details the circumstances under which enrolment changes may be initiated by students or ACP.

Critical Incident Policy

This document outlines Australian College of Pioneers Pty Ltd’s (ACP) duty of care to ensure health and safety and manage critical incidents. It includes processes for addressing incidents affecting overseas students, in compliance with Standard 6 of the *National Code 2018*, and provides emergency and support service contacts.


Assessment Policy & Procedures

The Assessment Policy and Procedures outline Australian College of Pioneers Pty Ltd’s (ACP) approach to assessments, ensuring compliance with the *Standards for RTOs 2015*.





Engaging & Monitoring Education Agents Policy

Australian College of Pioneers Pty Ltd (ACP) has implemented an "Engaging and Monitoring Education Agents" policy to ensure engagement with reputable agents and monitor their activities. The policy ensures agents uphold the integrity of Australian education and possess a thorough understanding of the international education system.

Attendance and Course Progress Policy

This policy ensures Australian College of Pioneers Pty Ltd (ACP) monitors international students' attendance and course progress, helping them complete their course on time and meet visa requirements. It includes intervention strategies for students at risk and ensures compliance with Standards 6 and 8 of the *National Code 2018* and relevant clauses of the *Standards for RTOs 2015*.

Plagiarism and Cheating Policy

Student Code of Conduct Policy

Tuition Protection Service Policy

Privacy Policy

Occupational Health and Safety Policy

Language Literacy Numeracy and Digital Assessment Policy

Fee Payment and Refund Policy

Access Equity and Reasonable Adjustment Policy

Guidelines for prior experience evidence and qualifications for entry requirements

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